Tuesday, July 31, 2007

Helpdesk Training Agenda

Agenda

Date/Time: 8/22, 8a-4p

Time

Topic

Lead by

Location

8:00a

Welcome

Tom Frantz – Director

1811

8:30a

Helpdesk Handbook

Evelyn Li

1811

9:30a

Campus Computing (Network, D2L, Outlook Email & Calendar)

Evelyn Li

1826

10:30a

Break



10:45a

Customer Services & Phone Etiquettes

Evelyn/Dale/Vang

1826

Noon

Lunch (provided)



12:45p

Distance Education (CV, WLW, Wisline)

Evelyn Li

1811

1:30p

Lab Rounds

Kevin/Bev

IT

2:00p

Inventory & Reservations

Kevin/Bev

IT

2:45p

Break – Photo Taken

Group

IT

3:00p

Classroom Media

Kevin/Bev

IT

4:00p

Adjourn



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