Helpdesk Training Agenda

Agenda

Date/Time: 8/22, 8a-4p

Time	Topic	Lead by	Location
8:00a	Welcome	Tom Frantz – Director	1811
8:30a	Helpdesk Handbook	Evelyn Li	1811
9:30a	Campus Computing (Network, D2L, Outlook Email & Calendar)	Evelyn Li	1826
10:30a	Break
10:45a	Customer Services & Phone Etiquettes	Evelyn/Dale/Vang	1826
Noon	Lunch (provided)
12:45p	Distance Education (CV, WLW, Wisline)	Evelyn Li	1811
1:30p	Lab Rounds	Kevin/Bev	IT
2:00p	Inventory & Reservations	Kevin/Bev	IT
2:45p	Break – Photo Taken	Group	IT
3:00p	Classroom Media	Kevin/Bev	IT
4:00p	Adjourn

Helpdesk Training Date

The training date is scheduled on 8/20, Wednesday, from 8a to 4p, lunched provided.

If you have not turned in your Free/Busy schedule, you need to do that ASAP. The form can be downloaded from the IT Helpdesk Web site. If you are qualified for the Federal Work-Study financial aid, make sure to have that taken care of in Student Services.

New Helpdesk Positions Available

Student Club Web Assistant

This position will provide Web site development services and technical support to approved student clubs/organizations on campus.

The Student Club Web Assistant will work with the club president or their designee to develop the site. Student Club Web Assistant will create 5-6 design templates during the first semester for the clubs to choose from if the club do not have a designated Webmaster.

Student Club Web Assistant must become familiar with the Campus Web Policy and possess basic Web development skills in XHTML and CSS and have working knowledge of Macromedia Dreamweaver. Basic image creation/manipulation skills are also required.

80 hours (approximately 3-5 hours per week) during the 07-08 academic year at $10/hr.

Technology Training Assistant

The Technology Training Assistant will conduct workshops and hold private training sessions for students on the use and application of hardware and software in the development of academic materials.

This position requires solid working experience with digital imaging, audio/video editing, multimedia software, and related hardware. The position will assist students with multimedia technology, projects, presentations, and electronic needs.

66-80 hours (approximately 3-5 hours per week) during the 07-08 academic year at $10-12/hr depending on the qualifications.

For more information, visit the IT Helpdesk Positions page.